You will receive a separate email with tracking number once your order ships. Order processing and delivery is approximately 6-10 business days within the continental united states and approximately 3-10 business days for U.K. AND IRELAND. (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. We do not offer expedited shipping at this time. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from ups/dhl/fedex to international mail carriers.

Please see our refund policy for full details.

Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team info@graziaparfum.com if you have not received your confirmation email after 24 hours of your purchase.

Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

Please contact our Customer Service Team info@graziaparfum.com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.