We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it – unworn  or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.
To start a return, you should contact us. If the reason for your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return questions. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or  damaged or if you have received the wrong item. We can then evaluate the issue and, where appropriate, rectify it.

Exceptions / non-returnable items
Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also cannot accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item. Our email address info@graziaparfum.com

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you receive exactly what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know if a refund has been approved. If approved, you will be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.